Coscemex It
IT Remote Hands Service
Our Remote Hands service provides on-site technical assistance through certified field engineers who handle physical tasks, installations, troubleshooting, and maintenance on your behalf. This allows your internal IT team to stay focused on strategy while we manage the hands-on work at your offices, branches, or data centers.
What we deliver
Our technicians perform hardware installations, replacements, diagnostics, rack work, device setup, workstation deployments, and physical troubleshooting across a wide range of IT equipment.
On-Site Technical Interventions
Our technicians perform hardware installations, replacements, diagnostics, rack work, device setup, workstation deployments, and physical troubleshooting across a wide range of IT equipment.
Infrastructure Cabling & Physical Network Support
We handle structured cabling, cable terminations, patch panel organization, rack clean-ups, equipment relocations, and DEMARC extensions—following industry best practices for reliability and performance.
Detailed Work Documentation
Every visit includes a structured workflow: check-in and check-out, photo documentation (before and after), task summaries, incident notes, and confirmation signed by the on-site contact.
Project Deployments
For larger rollouts—such as office openings, equipment refreshes, or multi-site installations—we manage coordination, logistics, technician dispatching, and on-site validation.
Inventory & Audit Services
We perform physical inventory tracking, asset labeling, rack audits, and device status verification to keep your infrastructure fully documented and up to date.
24/7 Availability
We offer around-the-clock coverage for scheduled work or emergency interventions, ensuring your critical infrastructure always has support when needed.
Why Choose Us?
Global Reach With Local Presence
We support multiple countries and regions with consistent service standards, ensuring that wherever your equipment is located, expert technicians are available.
Transparent Processes & Quality Control
Each intervention follows a proven methodology with clear communication, real-time updates, and post-work reporting so you always know what was done and how.
Operational Efficiency
By outsourcing physical, repetitive, or site-dependent tasks, your internal teams stay focused on high-value initiatives while we take care of the hands-on execution.
Security & Compliance
Our technicians operate under strict access controls, authorization procedures, and enterprise-grade documentation to ensure every intervention meets your compliance requirements.
Get Started
How the Service Works
1.Request Submission
2. Planning & Assignment
3. On-Site Execution
4. Post-Work Reporting
5. Continuous Improvement
Services
Wi-Fi Solutions
Site Surveys with Ekahau
IT / OT Infrastructure Projects
Technical Support & Incident Management
Data centers, LAN/WAN networks